Assistant Manager – CRM
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Job Summary
We are seeking a proactive and customer-focused Assistant Manager CRM with prior experience in the real estate development sector. The role involves managing post-sales activities ensuring high customer satisfaction handling documentation and maintaining effective communication between customers and internal teams.
Key Responsibilities:
Manage the end-to-end customer relationship process from booking to handover.
-Coordinate with sales finance projects and legal teams to resolve customer queries.
-Handle customer documentation agreement execution and payment follow-ups.
-Ensure timely updates to customers regarding project progress and possession timelines.
-Address customer concerns and provide effective resolutions.
-Support in CRM data management and maintaining accurate records.
-Assist in planning and executing customer engagement initiatives.
-Generate reports and MIS for management review.
Desired Candidate Profile
-Bachelors degree in Business Administration or related field.
-Minimum 47 years of experience in CRM within a real estate developer firm (mandatory).
-Excellent communication and interpersonal skills.
-Strong organizational and problem-solving abilities.
-Proficiency in MS Office and CRM software.
-Ability to work under pressure and meet deadlines.
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
