SME Client Manager
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Job Summary
SME Client Manager
Role Overview
As an SME Client Manager you will be responsible for managing a portfolio of small and medium-sized enterprise (SME) clients across the GCC region. This role focuses on delivering exceptional service resolving complex client issues and driving business excellence through strategic engagement and proactive account management. You will operate independently anticipating client needs and identifying opportunities for growth and improvement.
This position reports to the Head of SME Client Management and is eligible for sales incentive compensation (IC). In International Markets account size may vary depending on the region.
Key Responsibilities
- Own and manage a book of SME clients ensuring high levels of satisfaction and retention.
- Lead the annual renewal process negotiating terms and optimizing profitability while maintaining client relationships.
- Conduct regular strategic meetings with brokers and clients to review performance retention successes and challenges.
- Handle escalated non-routine issues from partners and clients coordinating with internal teams to ensure timely resolution.
- Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
- Identify and pursue upsell or cross-sell opportunities throughout the year.
- Maintain accurate client records in Salesforce with a minimum data accuracy target of 98%.
- Work closely with internal stakeholders to deliver seamless service and support.
Skills & Competencies
- Strong interpersonal communication and relationship-building skills.
- Ability to plan ahead anticipate client needs and align actions with business goals.
- Skilled in influencing outcomes and negotiating effectively with clients and brokers.
- Capable of resolving complex issues independently and identifying root causes to prevent recurrence.
- Excellent time management prioritization and ability to meet tight deadlines.
- Sound knowledge of Microsoft Office (Outlook Word Excel) and CRM systems (e.g. Salesforce).
- Understanding of regional compliance requirements and ability to apply them in client interactions.
- Works effectively with internal and external teams to achieve shared goals.
- Demonstrates initiative ownership and basic supervisory and coaching capabilities.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
