Assistant Front Office Manager

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant  Front Office Manager you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations including check-ins check-outs and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications :

• Bachelors degree in Hospitality Management or related field
• 5 years of experience in hotel front office operations including 2 years in a managerial role
• Proven leadership skills with the ability to train motivate and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures revenue management principles and industry best practices
• Excellent problem-solving decision-making and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours including nights weekends and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests staff and management

Additional Information :

• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time