Commercial Assistant
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Job Summary
Location JAFZA Dubai UAE (Office-based)
Job purpose Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq Syria Jordan; secondary: GCC). Ensure accurate order handling timely deliveries and clear crossfunctional communication. SAP knowledge is a plus.
Core responsibilities
- Order management: receive/validate POs enter orders in ERP/CRM (SAP helpful) track status prepare pro forma invoices and export paperwork liaise with warehouse/logistics and freight forwarders.
- Key-account support: act as primary contact for assigned accounts follow up on orders/quotations support account reviews and promotions.
- Commercial controls: monitor promotional budgets reconcile monthend trade promotions and credits track turnover by country.
- Reporting & data: maintain customer master sales trackers and CRM; produce weekly/monthly reports (orders shipments revenue vs target receivables).
- Cross-functional liaison: coordinate with Finance Quality Regulatory Supply Chain and Head Office; escalate issues as needed.
- Process & compliance: recommend process improvements ensure SOP and export compliance support audits.
KPIs
- Order accuracy (target 98%)
- Ontime shipment confirmations
- Ordertodispatch lead time
- Report timeliness and accuracy
- Days Sales Outstanding (DSO) for assigned accounts
- Promotional budget variance
Requirements
- Education: Bachelors in Business Commerce Supply Chain or related.
- Experience: 23 years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
- Languages: English fluent; Arabic desirable.
- Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.
Skills & competencies
- Customer focus attention to detail clear communication organisation problemsolving teamwork.
Working relationships
- Internal: Sales Operations Warehouse Logistics Finance Quality Head Office.
- External: Distributors customers freight forwarders customs brokers.
Tools
- ERP/CRM (SAP preferred) Excel Outlook Power BI document management systems.
Key Skills
- Building Construction
- Logistics & Procurement
- Account Management
- Communication
- Client Services
- Jboss
