Job Summary

To oversee the Club Millésime operations including the butler service ensuring that the hotel standards and procedures are fully known and followed.
To ensure uncompromising levels of cleanliness and maintenance through each Heartists responsibility.
To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To ensure a proper coverage and supervision of the lounge and butler service at all times.
To be present in the Club Millesime lounge during breakfast afternoon tea and evening cocktail and to socialize with guests playing a Public Relations role.
To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
To be fully aware of and to report all guest comments or complaints.
To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
To personally supervise the Club Millesime VIP arrival (room block room inspection amenities) & welcome kit (international newspaper and welcome letter) as well as coordination with airport representative & Limousine driver.
To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
To control registration cards after check in cashier closures rebate paid out bucket checks ensuring that the audit and financial procedures are respected.
To daily review the Club Millésime logbook and to sign it.

Remote Work :

Employment Type :

Full-time

To oversee the Club Millésime operations including the butler service ensuring that the hotel standards and procedures are fully known and followed.To ensure uncompromising levels of cleanliness and maintenance through each Heartists responsibility.To ensure appropriate stock level for the smooth ru...

To oversee the Club Millésime operations including the butler service ensuring that the hotel standards and procedures are fully known and followed.
To ensure uncompromising levels of cleanliness and maintenance through each Heartists responsibility.
To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To ensure a proper coverage and supervision of the lounge and butler service at all times.
To be present in the Club Millesime lounge during breakfast afternoon tea and evening cocktail and to socialize with guests playing a Public Relations role.
To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
To be fully aware of and to report all guest comments or complaints.
To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
To personally supervise the Club Millesime VIP arrival (room block room inspection amenities) & welcome kit (international newspaper and welcome letter) as well as coordination with airport representative & Limousine driver.
To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
To control registration cards after check in cashier closures rebate paid out bucket checks ensuring that the audit and financial procedures are respected.
To daily review the Club Millésime logbook and to sign it.

Remote Work :

Employment Type :

Full-time

Key Skills

Logistics & Procurement
Health Education
Gynecology
Marine Biology
Government

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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Assistant Manager Club Millesime

AccorHotel

Ras Al Khaimah - UAE

Job Summary

Key Skills

About Company

Assistant Manager Club Millesime

Ras Al Khaimah - UAE

Job Summary

Key Skills

About Company

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