Customer Success Manager, MENA

Description

About Uplift

Uplift is a dynamic agency specializing in global talent search covering EMEA LATAM USA and APAC. With successful placements in 52 countries we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks AI and advanced recruitment tools. Beyond recruitment we engage with our audience through our podcast newsletter and webinars ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

As a Customer Success Manager you will help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams youll support clients in achieving their business goalsguiding them through platform onboarding DSP strategy optimization and ongoing success. Youll play a key role in integrating the platform into their digital strategy.

Requirements

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features DSP partners services and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• 3 years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced digital environment
• Excellent written and verbal communication organizational & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak read and write in English fluently