Head Hostess
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Job Summary
How does your working day look like
- Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.
- Assign areas of responsibility to reception/hostess staff.
- Assist with performance evaluation of line staff.
- Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
- Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
- Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained.
- Conduct daily team member communication meetings in the absence of the Venue Manager
- Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
- Assist manage and control the use and upkeep of equipments and assets
- Maximize revenue through sales and increase the revenue through up-selling effective training and motivational techniques with regards to Events and Party Night Tables
- Assist in developing strategies to increase sales
- Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
- Manage Reservations and Table Management System
- Manage Database and upkeep of information create reporting templates to update weekly
- Manage yearly marketing calendar of events and promotions around town
Qualifications :
Your personality counts more than your CV
- Hotel related experience field
- Admin knowledge
- Microsoft office
- Minimum of 1 years experience in Food & Beverage area
- Middle East experience
- Reinforces change through communication support and own behaviours in the face of difficulty by implementing various creative solutions
Additional Information :
Additional Information
Whats in it for you
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
