Hostess (Lobby Lounge)
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Job Summary
- To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
- Provide a warm and friendly welcome leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organised reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas as well as of all menus
- Maintain good working relationship with own colleagues and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety sanitation and hygiene policies
- Present check to guests and performs cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly bi-yearly yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
Qualifications :
- 1 year Hotel experience in F&B
- Secondary education
PERSONAL ATTRIBUTES
- Excellent reading writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurants seating/table plan
- Computer knowledge (Microsoft Excel Word Powerpoint)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
