Job Summary

As Reservations Agent you are expected to:

Maintain effective office administrative procedures
Adhere to all Standard Operating Procedures.
Take personal responsibility for driving upselling and achieving set revenue targets by months.
Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
Handle daily trace/follow-up reports according to departmental requirements.
Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
within the department that will safeguard and detect double-bookings non-guaranteed bookings filing errors and other inaccuracies.
Understand and apply hotel policies for no-shows cancellations credit and pre-payment policies.
To be up to date with current information and data on the hotel product including room types rates relative features and facilities food and beverage outlets & promotion spa and health club and other services and facilities.
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and reservations are honored.

Qualifications :

At least two years of experience in the Reservations department
Familiarity with hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local markets local competitors and destination events.
Additional language is an advantage preferably Arabic Speaker

Remote Work :

Employment Type :

Full-time

As Reservations Agent you are expected to:Maintain effective office administrative proceduresAdhere to all Standard Operating Procedures. Take personal responsibility for driving upselling and achieving set revenue targets by months.Be fully aware at all times of the Selling Strategy rates packages ...

Key Skills

Active Directory Administration
English Language
Access Control
Jpa
Legal Support
Airlines

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About Company

Minor International

In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more

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