Guest Service Agent Housekeeping (Full-Time) (Emiratis Only) Conrad Abu Dhabi
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
What are we looking for
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm efficient and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Experience in the hotel leisure and/or entertainment sectors
Conflict resolution experience
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Guest Service Agent accepts delivers and responds to guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.
What will I be doing
As a Guest Service Agent in Housekeeping you will make sure that our Guests experience a clean comfortable and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
Key Responsibilities
Respond promptly and efficiently to Guest requests inquiries and complaints related to housekeeping services.
Coordinate with the Housekeeping team to ensure Guest rooms public areas and back-of-house areas are maintained to the highest standards.
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.
Demonstrate a consistently high level of customer service and professionalism.
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.
Ensure compliance with hotel security fire and health and safety regulations.
Follow brand standards and operational policies when handling front-of-house systems equipment and supplies.
Assist other departments as needed to support overall hotel operations.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
