Quality Control Officer (Outsource)

Role : Quality Control Officer (Outsource)r
Location: Dubai

Role Purpose:

• Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Responsible to deliver excellent service in accordance with agreed standards.
• Evaluate department activities and the internal control systems identify shortcomings and recommend suitable changes to management
  
  Key Accountabilities of the role
  
  
• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.
• Maintaining and preparing Audit Deliverables and address questions and other requests during audits.
• Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.
• Preparing periodic daily weekly monthly MIS Reports Reviews and Presentations on various parameters including Process & Productivity Staff Performance Monthly Disbursement TAT Customer Complaints.
• Preparing and maintaining Staff Records including- New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.
• Support Business Unit with Shariaa/legal/GCD approvals and co-ordination with Risk functions (ORM FRM Compliance Sharia Legal Internal Audit) for timely submission of required deliverables and activities.
• Ensure adherence of all banks prescribed processes standard operating procedures and central bank local requirements.
• Analyzing & coordinating daily department activities and providing general administrative support.
  

Results required are:

• To ensure Business Unit daily operations and business transactions follow all relevant legal and internal rules.
• To ensure that all processes are followed as per ADIB guidelines.
• To ensure that all the assigned tasks are delivered with accuracy and in compliant with banking regulations.

Specialist Skills / Technical Knowledge Required for this role:

Knowledge of the banks products services and policies required to undertake the role:

• A detailed knowledge of the home finance process
• Awareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).
• Sound knowledge of Operational Risk Management.
• Understanding of ADIB service standards