Customer Relations Associate

Customer Relations Associate Turkish Market Dubai

We are seeking a motivated and customerfocused Customer Relations Associate to manage and grow relationships with our Turkishspeaking client segment. In this role you will play a key part in strengthening client satisfaction maintaining account health resolving operational and compliance issues efficiently and supporting scalable engagement across a highvolume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

What youll be investing your time on:

• Oversee and manage relationships with midtier clients ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting through product education.

• Act as the primary point of contact for Turkishspeaking business clients supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable onetomany solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care KYC Payments Risk and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

Have you done this kind of stuff

• 3 years experience in customer relations account management or sales preferably infintech financial services or ecommerce.

• Language skills: Turkish and English Advanced

• Proven success managing midtier or highvolume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments

• Excellent communication relationshipbuilding and organizational skills.

• Experience working crossfunctionally with internal teams.

• Proficiency with CRM platforms (e.g. Salesforce) and comfort working in dynamic highpaced environments.

Required Experience:

IC