Assistant Reservations Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai United Arab this role you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.
- Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
- Oversee daily reservation operations and support the reservations team in providing excellent customer service
- Handle complex reservation inquiries and resolve guest issues promptly and professionally
- Generate and analyze reservation reports on daily weekly and yearly basis to aid in decision-making processes
- Collaborate with other departments to ensure seamless guest experiences from booking to check-out
- Implement and maintain reservation systems and procedures to maximize efficiency
- Train and mentor reservation team members focusing on talent development and performance improvement
- Stay updated on local and international hospitality trends to inform reservation strategies
- Participate in revenue management meetings and contribute insights for pricing and inventory decisions
- Ensure compliance with hotel policies and industry standards in all reservation processes
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field
- Proficiency in reservation systems preferably Accor reservation system and Opera Cloud
- Strong analytical skills with experience in data analysis and report generation
- Excellent knowledge of revenue management strategies and practices
- Advanced proficiency in Microsoft Excel and other relevant software
- Outstanding interpersonal and communication skills with a strong customer-focused approach
- Demonstrated leadership abilities and experience in team management
- Ability to work effectively in a fast-paced multicultural environment
- Fluency in English and Arabic; additional languages are a plus
- In-depth understanding of the luxury hospitality market in Dubai and the UAE
- Flexibility to work varying shifts including weekends and holidays as required
Additional Information :
What is in it for you:
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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