Senior Solution Engineer
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Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Description:
- Deeply understand the customers businesses knowing exactly which of our solutions and products can help them evolve their business
- Advise customers on best practices in the industry to improve their business outcomes
- Continuously identify and design new and innovative solutions to meet customers business needs
- Collect the technical requirements and design complex technical solutions and service integration plans.
- Handle technical and security questionnaires.
- Conduct captivating demos and POCs
- Conduct scoping exercises and provide service quote estimation
- Implement solutions for new and existing customers
- Deliver comprehensive and precise technical documentation
- Configure/customize complex Infobip solutions to meet customers business requirements
- Ensure all projects are delivered on time within scope and budget and exceeding customer expectations.
- Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
- Create conversational workflows and strategies (natural dialog flows wireframes and templates) for Answers and other Infobip products
- Contribute to internal initiatives and focus on continuous development
- Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
- Have an in-depth overview of market feature requirements and provide feedback to steer the development of products features
- Mentor junior team members and newcomers
- Maintain a comprehensive understanding of Infobips products and solutions both technically and commercially staying updated on changes and upgrades.
Job Requirements:
Understanding of cloud technologies and SaaS/CPaaS models
Previous experience in the telecommunications industry is preferred
Familiarity with JavaScript
Ability to work in a fast-paced and dynamic environment
Excellent communication skills in English
When you become a part of Infobip you can expect:
- Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool.
- Work with the worlds leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry we challenge you not to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
- Learn as you grow Starting with a fantastic onboarding program to internal education education resources e-learning to external educations we invest heavily in employee learning and development.
- Connect globally Work with people from all over the world. We put the global in globalization.
- Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities ...Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Required Experience:
Senior IC
Employment Type
Full-Time
