Associate- End User Services - Quality (Emiratisation)
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Job Description
JOB PURPOSE:
Adopting a balanced approach that integrates both problem-solving expertise and effective communication.
KEY ACCOUNTABILITIES:
Generic Accountability
Deliver end user technology solutions serve as a subject matter expert in end user technologies represent the Voice of the end user by delivering an exceptional end user experience and Maintain a customer-first approach by ensuring minimal downtime and maximum usability.
5. JOB CONTEXT
Specific Accountability
- Technical Responsibilities
- System Maintenance & Troubleshooting Diagnose and fix hardware software and network issues.
- System Installation & Configuration Set up computers.
- Software & Hardware Upgrades Keep IT systems updated and recommend improvements.
- Keep up with the latest technology to provide efficient solutions.
- Customer Care Responsibilities
- Assist users with IT problems to ensure minimal downtime.
- Explain possible solutions and involve customers in decision-making when appropriate.
- User Training & Education Teach employees how to use new software or devices effectively.
- Clear Communication Explain technical issues in simple terms to non-technical users.
- Customer Feedback Handling Gather and respond to user feedback to improve IT services.
- Collaboration & Continuous Improvement
- Research & Development Stay updated with new technology trends and best practices.
- IT Policy Implementation Ensure compliance with company policies and IT standards.
Qualifications :
- Bachelors in computer technology OR Equivalent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
