Associate Client Engagement / Account Manager – IT & Software Delivery

Location:

Hybrid United Arab Emirates (UAE)
Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required:

7 to 10 Years

About the Role:

We are seeking a proactive and client-focusedAssociate Client Engagement / Account Managerto join our growing team in the UAE. This hybrid role is ideal for professionals with a background inIT consulting or software developmentwho can manage client relationships while effectively coordinating with internal teams. You will play a key role inrequirement gathering project alignment and supportingpre-sales and delivery functions.

Key Responsibilities:

Client Engagement & Account Management

• Serve as the key liaison for assigned clients building and maintaining long-term relationships.

• Understand client business needs and align technology solutions accordingly.

• Conduct regular client meetings and ensure high satisfaction and retention.

• Identify opportunities for upselling and cross-selling services.

Requirement Gathering & Internal Coordination

• Lead client discussions to gather document and validate business and technical requirements.

• Translate requirements into actionable tasks for development design QA and PM teams.

• Work closely with internal stakeholders to ensure clarity and alignment on deliverables timelines and scope.

• Help prioritize tasks based on business impact and client expectations.

Sales & Pre-Sales Support

• Assist in preparing proposals pitch decks and responses to RFPs/RFIs.

• Collaborate with sales and solution architects to develop tailored service offerings.

• Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

• Monitor project status escalate risks or delays and ensure alignment with client expectations.

• Support the project team in tracking milestones and deliverables.

• Report project health KPIs and account performance to leadership.

Requirements:

• 710 years of experience inclient engagement account management business analysis orproject coordinationin theIT services or software development domain.

• Solid understanding ofsoftware development life cycle (SDLC)and agile delivery processes.

• Strong skills inrequirement gathering documentation and stakeholder communication.

• Ability to liaise between technical and non-technical stakeholders.

• Familiarity with project management tools likeJira Trello Asana etc.

• Excellent verbal and written communication skills.

• Experience in theUAE or GCC regionis preferred.

• Bachelors degree inIT Computer Science Business or a related field.

Preferred Skills:

• Experience with CRM and collaboration tools (e.g. Salesforce HubSpot Confluence).

• Exposure to cloud-based or enterprise software solutions.

• Background inbusiness analysis functional consulting ortechnical pre-salesis a plus.

What We Offer:

• Competitive salary

• Flexible hybrid work model

• A collaborative technology-driven environment

• Exposure to cutting-edge digital transformation projects across industries