drjobs Associate Client Engagement / Account Manager – IT & Software Delivery English

Associate Client Engagement / Account Manager – IT & Software Delivery

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Location:

Hybrid United Arab Emirates (UAE)
Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required:

7 to 10 Years

About the Role:

We are seeking a proactive and client-focusedAssociate Client Engagement / Account Managerto join our growing team in the UAE. This hybrid role is ideal for professionals with a background inIT consulting or software developmentwho can manage client relationships while effectively coordinating with internal teams. You will play a key role inrequirement gathering project alignment and supportingpre-sales and delivery functions.


Key Responsibilities:

Client Engagement & Account Management

  • Serve as the key liaison for assigned clients building and maintaining long-term relationships.

  • Understand client business needs and align technology solutions accordingly.

  • Conduct regular client meetings and ensure high satisfaction and retention.

  • Identify opportunities for upselling and cross-selling services.

Requirement Gathering & Internal Coordination

  • Lead client discussions to gather document and validate business and technical requirements.

  • Translate requirements into actionable tasks for development design QA and PM teams.

  • Work closely with internal stakeholders to ensure clarity and alignment on deliverables timelines and scope.

  • Help prioritize tasks based on business impact and client expectations.

Sales & Pre-Sales Support

  • Assist in preparing proposals pitch decks and responses to RFPs/RFIs.

  • Collaborate with sales and solution architects to develop tailored service offerings.

  • Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

  • Monitor project status escalate risks or delays and ensure alignment with client expectations.

  • Support the project team in tracking milestones and deliverables.

  • Report project health KPIs and account performance to leadership.


Requirements:

  • 710 years of experience inclient engagement account management business analysis orproject coordinationin theIT services or software development domain.

  • Solid understanding ofsoftware development life cycle (SDLC)and agile delivery processes.

  • Strong skills inrequirement gathering documentation and stakeholder communication.

  • Ability to liaise between technical and non-technical stakeholders.

  • Familiarity with project management tools likeJira Trello Asana etc.

  • Excellent verbal and written communication skills.

  • Experience in theUAE or GCC regionis preferred.

  • Bachelors degree inIT Computer Science Business or a related field.

Preferred Skills:

  • Experience with CRM and collaboration tools (e.g. Salesforce HubSpot Confluence).

  • Exposure to cloud-based or enterprise software solutions.

  • Background inbusiness analysis functional consulting ortechnical pre-salesis a plus.


What We Offer:

  • Competitive salary

  • Flexible hybrid work model

  • A collaborative technology-driven environment

  • Exposure to cutting-edge digital transformation projects across industries


Required Experience:

Manager

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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