Reservation Agent
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a Reservation Agent to join our team in Dubai United Arab Emirate. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.
- Deliver professional and efficient customer service to all guests
- Manage incoming calls emails and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property facilities and accommodate special requests
- Ensure accurate processing of reservations including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions rates and availability to provide precise information
- Demonstrate thorough understanding of the propertys policies procedures and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
Qualifications :
Your experience and skills include:
- At least 1 year of experience in the same role
- Knowledge of computer systems such as OPERA CLOUD and Microsoft Office
- Strong interpersonal and problem-solving abilities
- Fluency in English; additional languages are a plus
- Eligible to work in Dubai
- A guest-focused personality is essential
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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