drjobs Reservation Agent العربية

Reservation Agent

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a Reservation Agent to join our team in Dubai United Arab Emirate. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.

  • Deliver professional and efficient customer service to all guests
  • Manage incoming calls emails and online reservation requests with utmost professionalism
  • Optimize revenue through strategic recommendation of additional services and amenities
  • Provide comprehensive information about our property facilities and accommodate special requests
  • Ensure accurate processing of reservations including correct recording of all guest details and preferences
  • Coordinate with other departments to fulfill guest requests and address any concerns
  • Maintain current knowledge of promotions rates and availability to provide precise information
  • Demonstrate thorough understanding of the propertys policies procedures and services
  • Address guest inquiries and complaints promptly and professionally
  • Contribute to the achievement of team objectives and uphold high standards of service

Qualifications :

Your experience and skills include:

  • At least 1 year of experience in the same role
  • Knowledge of computer systems such as OPERA CLOUD and Microsoft Office
  • Strong interpersonal and problem-solving abilities
  • Fluency in English; additional languages are a plus
  • Eligible to work in Dubai
  • A guest-focused personality is essential


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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