Butler

Key Responsibilities:

• Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.
• Represent the Sofitel brand in the resort lobby or other resort areas providing a warm consistent and genuine welcome to all guests and visitors.
• Act as a storyteller sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.
• Take ownership of guest interactions ensuring requests and follow-up actions are completed in a timely and professional manner.
• Manage guest communication pre-arrival during the stay and post-departure to ensure a seamless experience.
• Welcome Suite and Villa guests coordinating smooth check-ins luggage delivery and personalised service.
• Coordinate with Housekeeping and Engineering to ensure suites and villas are prepared to guest preferences and ready before arrival.
• Support guests by coordinating itineraries travel details and assisting with family or child-specific requests.
• Deliver all in-suite food and beverage services ensuring smooth setup attentive presentation and a personalised experience for every guest.
• Assist guests with luggage packing and unpacking shoe care and the collection and return of laundry or dry cleaning.
• Oversee the butler pantry ensuring amenities and supplies are fully stocked and available at all times.
• Keep up-to-date knowledge of promotions local experiences VIP arrivals and resort events to confidently respond to guest enquiries.
• Have full understanding of the ALL loyalty programme benefits to assist members in making the most of their membership.

Qualifications :

Skills & Qualifications:

The ideal candidate for this position will have the following experience and qualifications:

• Friendly approachable and engaging with a strong ability to connect with people from diverse backgrounds.
• Knowledgeable and passionate about hospitality with a keen interest in travel culture and the local area.
• Excellent communication skills both verbal and written with fluency in English (additional languages are a plus).
• Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.
• Previous experience in luxury hospitality with strong interpersonal skills and a proactive approach to guest service.
• Experience in Front Office Housekeeping or Food & Beverage is desirable
• Ability to handle guest concerns with discretion professionalism and ownership.
• Detail-oriented organised and able to handle multiple tasks while maintaining a high level of professionalism.
• Adaptable and flexible capable of working nights weekends and public holidays as needed.
• Well-groomed and professional appearance.

Remote Work :

No

Employment Type :

Full-time