Reservations Agent (Fixed-Term Contract - 3 months)
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Job Description
We are seeking a Reservation Agent to join our team in Fujairah United Arab Emirates. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.
- Deliver professional and efficient customer service to all guests
- Manage incoming calls emails and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property facilities and accommodate special requests
- Ensure accurate processing of reservations including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions rates and availability to provide precise information
- Demonstrate thorough understanding of the propertys policies procedures and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
Qualifications :
Your Skills & Qualifications:
- Minimum 1 year Front Office Reservations or Sales experience required.
- Must possess professional telephone etiquette and have an excellent command of the English language.
- Must be flexible with shift start/end times and available to work both weekdays and weekends depending on operational needs.
- Property Manager (Opera) and Microsoft Office applications experience an asset
Additional Information :
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
