Head of Operations
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Job Description
Coco Curls is a fast-growing digital-first beauty brand rooted in community sustainability and joyful self-expression. Since launching in 2020 weve become Pakistans fastest-growing haircare company. Now as we expand into new categories and international markets were building the infrastructure to support the next phase of our growth.
Were looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.
Tasks
- Lead all day-to-day operational functions including fulfillment logistics warehousing procurement and order management
- Build and manage SOPs systems and workflows that support our growth across multiple regions and product categories
- Oversee last-mile logistics and ensure timely cost-effective delivery to customers and retail partners
- Collaborate with finance product and supply chain teams on inventory planning order forecasting and vendor coordination
- Identify and solve for bottlenecks in our operational processes; champion continuous improvement
- Ensure compliance with regulatory tax and import/export requirements in the UAE and other target markets
- Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
- Set and monitor KPIs for operational efficiency cost control and service level performance
- Build strong relationships with external partners including warehouses logistics providers and customs agents
- Support new market launches with seamless operational planning and execution
- Lead and grow a high-performing operations team with clear goals accountability and a strong culture
Requirements
- 8 years of operations or supply chain management experience preferably in beauty personal care or FMCG
- Experience leading operations in a high-growth digitally native or omnichannel business
- Proven ability to design and scale operational systems that balance efficiency and flexibility
- Deep understanding of logistics warehousing inventory management and fulfillment
- Comfortable using tools like ERP systems shipping platforms and dashboards to manage operations
- Highly organized execution-focused and proactive in problem-solving
- Strong leadership and communication skills with the ability to manage internal teams and external vendors
- Experience working in or with GCC markets is preferred
- Fluency in Arabic (spoken and written) is strongly preferred
- Based in (or willing to relocate to) Dubai with flexibility to travel when needed
Benefits
- Competitive compensation performance-based incentives
- A high-impact leadership role in a fast-growing mission-led beauty brand
- A collaborative inclusive and fast-paced team environment
- Opportunity to shape the companys global operations and supply chain strategy
- A key role in the Dubai HQ team with room to grow as we scale
If youre ready to build operational excellence behind a fast-growing purpose-led beauty brand wed love to hear from you.
Employment Type
Full Time
