drjobs Technical Support Engineer العربية

Technical Support Engineer

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

AED 4500 - 6000

Vacancy

1 Vacancy

Job Description

JOB DESCRIPTION


JOB TITLE: Technical Support Engineer


JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA


QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred).


CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications


EXPERIENCE: 3 4 Yrs


RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
  • Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
  • Perform MDM (Mobile Device Management) enrolment.
  • Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
  • Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
  • Perform OS imaging deployment and configuration of new laptops.
  • Manage end-user-related IT Security tickets.
  • Provide prompt and effective support for VIP users ensuring minimal disruption.
  • Participate in bulk asset movement including device preparation and deployment.
  • Perform spare parts replacement for laptops and CPUs.
  • Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.
  • Provide L1 stand in support in Boardrooms and Meeting rooms.
  • Troubleshoot technical issues and document solutions in knowledge base articles.
  • Document incidents resolutions and maintain accurate service records.


TECHNICAL SKILLS / COMPETENCIES:

MANDATORY

  • Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.
  • Knowledge of IMAC (Install Move Add Change) processes.
  • Physical ability to participate in bulk asset movement.


OPTIONAL

  • CompTIA A
  • Microsoft 365 Certifications
  • ITIL V3/V4


SOFT SKILLS:

  • Excellent communication and interpersonal skills.
  • Ability to handle VIP user issues with professionalism.
  • Ability to work effectively in a team and maintain high customer satisfaction.
  • Collaborate with other IT teams to ensure seamless support and issue resolution.






Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.