Business Support Officer
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Role : Business Support Officer
Location : Sharjah
Role Purpose:
Focal point between ROs and the Internal & External Stakeholders & Vendors.
- Supporting the Team in the overall customer transactions and queries.
- To ensure that customer served in time and the best possible way without compromising with the Banks policies & procedures.
- Liaising with the Business partners to ensure the completion of transaction/s in time.
- Monitor the accounts opened by the RO and make sure that they are all opened with Zero discrepancy & work on the accounts with discrepancy to ensure to complete all the missing documents.
Key Accountabilities of the role
- Handle the complains that are received & make sure to resolve within the agreed TAT.
- Monitor the quality of accounts opened and make sure that they are all opened with Zero discrepancy & follow up to reduce the number of accounts opened with discrepancy.
- Being the focal point between the ROs & the outsourced sales agency.
- Being the focal point between the ROs & ADIBs Internal departments (HR OPS GCD).
- Assist and support Relationship Officers RO within the resources available in the Unit effectively and efficiently to facilitate better customer service without compromising with the banks policies & procedures.
- Assist RO for obtaining legal approval RIM creation and activation of existing RIM.
- Ensure providing the best customer service by supporting the RO on any service request by their customer and maintain turnaround time.
- Perform various tasks assigned by Management.
Specialist Skills / Technical Knowledge Required for this role:
- Masters / bachelors degree in business marketing communication or a related discipline.
- Superior level of proficiency in both Arabic & English languages.
- Engage/influence related stakeholders.
- Good knowledge of Products & services.
- Good knowledge of ADIB Policies & Procedures.
- Computer skills.
- Excellent Communication Skills.
- Outstanding communication interpersonal and presentation skills.
- Excellent organizational and time management skills.
Previous experience (If any):
3 5 years of banking experience of which 3 years experience in the area of documentation and operations.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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