Guest Service Agent (Arabic speaking)
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customeroriented Guest Service Agent (Arabic speaking) to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.
- Welcome and checkin guests confirming reservations assigning rooms and issuing room keys
- Process all types of payments including room charges cash checks and credit/debit cards
- Handle guest checkouts resolving any late or disputed charges efficiently
- Respond to guest inquiries requests and concerns promptly and professionally
- Coordinate with housekeeping to ensure room readiness for checkins
- Provide information about hotel amenities local attractions and directions to guests
- Manage daily reports including arrivals departures and special requests
- Balance and reconcile cash drawer at the beginning and end of each shift
- Collaborate with other departments to ensure seamless guest experiences
- Assist with additional front desk duties as needed
Qualifications :
- Fluency in Arabic and English (both written and spoken) is essential
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication and interpersonal abilities
- Problemsolving skills and the ability to remain calm under pressure
- Attention to detail and organizational skills
- Basic computer proficiency including experience with hotel management software
- Cultural sensitivity and awareness
- Ability to work flexible hours including nights weekends and holidays
- Previous experience in hospitality or customer service is preferred
- Knowledge of hotel operations and procedures
- High school diploma or equivalent
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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