Senior Officer- PBO Cash Management
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Job Description
JOB PURPOSE:
This role is primarily responsible for executing transactions in coordination with other sections to ensure smooth flow. Maintain high level of accuracy & efficiency in processing transactions. Deliver timely service to internal and external customers in adherence to the policies and procedures.
KEY ACCOUNTABILITIES:
Policies Systems Processes & Procedures
- Ensure efficient error free processing of cash management related transactions with strict compliance to policies.
- Maintain strict adherence to the agreed SLAs with other units.
- Minimise operational risks for the bank by ensuring all transactions are processed inline with the documented standard operating procedures.
- Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.
Continuous Improvement
- Prepare SOPs as per the Audit and RMU requirement for CMU products.
- Institutionalizing best practices establishing service quality standards and improving service deliverables to customers.
Reporting
- Diligent monitoring of identified internal accounts in line with ORMU guidelines.
- Generate periodical reports for effective decision making.
Job Specific Accountabilities
- Diligent transaction processing of Cash Management products related to Inward / Outward remittances deposits loans clearing PDCs etc.
- Maintain Top quality service to Internal and external customers to avoid any escalations and provide 24X7 services to VVIP clients.
- Maintain confidentiality of customer Sensitive information at all times
- Monitor critical suspense accounts as per unit memo.
- Ensure safe custody of documents and customer records.
- Participate actively in the various initiatives from the unit and pan bank projects as delegated.
Job Context
Specific Accountability
- Undertake all daily activities related to assigned product or sub function in cash management unit.
- Timely processing of transactions received before cutoff process high value and urgent transactions on priority basis.
- Perform UAT for systems changes / process enhancements / pan bank initiatives in timely and effective manner.
- Attend queries received from other banks and internal customer to take necessary action.
- Performing daily and periodic reconciliations as per standard operating procedures and follow up on outstanding for resolution.
- Proof internal accounts and timely submission of necessary reports to RMU on monthly basis.
- Provide periodic feedback on process improvement measures in order to have an efficient and risk free operations.
- Follow up on pending originals with relevant teams for all transactions processed on exceptions.
- Ensure archival and retrieval of documents as per departments guidelines.
- Contribute in any other additional activity / responsibility based on need.
Qualifications :
Minimum Qualification
- Bachelors Degree / Higher Diploma
Minimum Experience
- Minimum 2 years of related work experience in banking industry
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
