Senior Customer Growth Executive BFSI

At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80 of the population making it the largest network of its kind and the only fullstack cloud communication platform globally.

Join us on our mission to create lifechanging interactions between humans and online services with new and unseen solutions.

As a Senior Customer Growth Executive youll be building and maintaining relationships with existing clients understanding their business indepth ensuring their satisfaction and retention and helping them grow together with new clients. Youre accountable for coordinating activities with internal crossfunctional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

Responsibilities:

• Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth
• Serve as a focal point for customers when it comes to meeting customers business and technical expectations. Coordinate different teams to best serve the customers.
• Understand clients structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions revenue gross profit other values related to type services used and customer size crosssell & upsell activities of products/services managing RFPs price negotiations).
• Ensure successful client account setup / collaborate with Platform Operations teams to arrange setup enabling client activities based on agreed business scope.
• Analyze and forecast customers traffic take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.
• Identifying and pursuing opportunity for any new sale.
• Have excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic.
• Coordinate internal teams to promptly fulfill customers requirements.
• Set and drive regular meetings with internal stakeholders to ensure customer goals are met.
• Influence the evolution of how Infobip provides endtoend customer experience by continuously giving additional customer perspective to internal stakeholders.
• Mentor and onboard other team members and newcomers.
• Always be up to date with overview of business competition and latest industry trends.

Requirements:

• Bachelors Degree in Business Management Communications IT Telecommunications or other related degree; or equivalent combination of education and experience.
• Min. 7 years of experience in B2B Enterprise Key Account Management Customer Success Client Relations Professional services Consultancy or Business Development.
• Experience in Dealing & Presenting to CLevel.
• Preferably experienced in SaaS industry.
• Selfdriven able to work independently as well as a good team player.
• You have excellent written and verbal communication skills in English.

When you become a part of Infobip you can expect:

• Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool. Work with the worlds leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. Being a part of a growing company in a growing industry we challenge you not to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
• Learn as you grow Starting with a fantastic onboarding program to internal education education resources elearning to external educations we invest heavily in employee learning and development.
• Connect globally Work with people from all over the world. We put the global in globalization.
• Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities ...