Channel Team Lead - UAE Nationals Only Hub Delivery

To help us maintain our high standards of service we are seeking an experienced and accomplished Hub Channel Team Lead to drive both innovation and in our busy Transportation network.

Your responsibilities:
First and foremost support the overall daily management of operational duties. This will mean deputizing for the Hub Account Managers as and when required: youll step in on their behalf where necessary.
You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
You will be monitoring the coordinator and associate performance and coaching them when needed partnering with supporting departments to improve logistics processes and operations communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
You will be expected to interview candidates for associate roles.
You will be responsible for briefing and monitoring the workload of all associates. Therefore youll maintain a keen eye for detail ensuring that all administrative tasks are accurately and fully completed. Moreover you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking trending and reporting on site performance on a regular basis.
In addition to your daytoday responsibilities you will also help with training and mentoring new Associates ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this youll followup on and resolve any processrelated issues as and when required.
You are expected to be flexible to work in different shifts and to do overtime when needed.
Finally together with the Operations Manager you will sufficiently resource your function from a personal standpoint. Resourcing in this context means multiple things: callouts for training needs absence and performance management coaching and continuous monitoring of department productivity and many more.

Key job responsibilities
Supervise the dispatch of shipments in the stations for Hub.
Timely monitoring of the cost of Supply runs
Manage Metrics
Identify opportunities and areas of improvement with stores on the delivery process.
Leverage maps to analyze the distribution of active stores and ADE Scouting.
Dive deep on Store performance metrics
Participate in continuous improvement projects.
Actively participate in meetings with station stakeholders to present program quality metrics.
Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
Supervise the of Debrief monitoring on road shipments.
Management of capacity performance analysis for volume balancing.
Provide support to our partners in the delivery processes.

About the team
The Hub program is part of Amazons fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios! Today we are building the Hub network in UAE Egypt Japan Mexico Spain and the US while planning for global reach!

UAE national with family book
Experience with planning performance metrics and process improvement
Experience managing teams

Experience in logistics
Experience with data analysis

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