drjobs Customer Service Representative العربية

Customer Service Representative

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role you will be responsible for providing excellent customer support addressing inquiries and ensuring that our clients have a positive experience with our products and services.

Responsibilities:

  • Respond promptly and effectively to customer inquiries via phone email and chat.
  • Provide accurate information regarding our products and services to assist customers.
  • Assist clients with issues complaints and provide solutions in a timely manner.
  • Document customer interactions and maintain comprehensive records in our CRM system.
  • Collaborate with other departments to resolve customer issues and enhance the customer experience.
  • Follow up with customers to ensure their needs were met and satisfaction was achieved.
  • Collect feedback and suggest improvements to enhance the customer service process.
  • Stay informed about product updates and company policies to provide accurate assistance.


Requirements
  • Previous experience as a Customer Service Representative or in a similar role.
  • Outstanding communication skills both verbal and written.
  • Strong problemsolving skills and the ability to handle difficult situations with professionalism.
  • Customeroriented with a passion for providing excellent service.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • Positive attitude and resilience to work in a fastpaced environment.
  • Fluency in English; additional languages are a plus.


Benefits

Salary Benefits


Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

About Company

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