Customer Success Executive
Posted on :
10-11-2021
Employer Active
1 Vacancy
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Job Description
- Our client is a leading technology business, it is an exciting time for the company as they are actively recruiting to grow their support team and are looking to hire a French speaking Customer Success Executive.
- DescriptionActively be involved in the client communication process: handle and follow-through via customer communication channelsManaging the internal CRM systems and tasks to guarantee client requests are entirely handled
- Setting up meetings and training events for the sales team, as well as documenting meeting minutes, tasks and results.
- Coordinating with internal teams to confirm timely resolution of technical issuesAdvocate for and monitor the customer health of existing clients
- Working with clients in recognizing issues, prospects, and developments
- Identifying and suggesting improvements to the current service delivery processes
- Taking responsibility on accounts for sales and service events, goals and KPIs.
- Providing assistance to senior management in regards to sales and service-related activities.
Employment Type
Full Time
Department / Functional Area
Key Skills
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