SAP Customer Service

CS Configuration - Service Order Processing, Repair and Returns Process, Debit/credit Memo, DIP Profile, Result analysis and Settlement, status Management

Service Notification processing

Service Contracts

• Revenue Recognition (standard), Accrual Method
• Customer Invoicing – Milestone & periodic billing
• Integration aspects to FI and accounting

SD configuration - Sales order processing (order-to-cash), Debit/credit/order related billing, Pricing Procedure determination, Tax ,pricing routines, & Outputs.

Warranty Processing

Master Data – Customer/Contacts, Equipment, Work Centers, Serial Number Management, Cost Center/Profit center, Activity Price etc

Integration aspects of CS module with PM, FICO, MM, HR, PS and Cross Application components

Data Migration skills - Master & Transactional Data (Service Notification, Service Orders, Service Contracts) – open items/WIP etc across SAP landscape OR Upgraded landscape

Familiar with WRICEF and CS and SD related BADI/Exits/Forms/

SAP CS