Customer Support Specialist
Posted on :
18-09-2021
Employer Active
1 Vacancy
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Jobs by Experience
2 - 4 years
Monthly Salary
AED 11 - 22
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
18-09-2021
Job Description
- Receive, analyze, troubleshoot, replicate and resolve customer issues/questions with a goal to aide in customer success through the ticketing platform.
- Build knowledge of the internal tools and processes
- Provide rapid response and resolution within the SLA requirements.
- Coordinate with internal teams to address customer needs and requests.
- Demonstrate initiative, agility and follow through in areas of responsibility
- Be personable, professional and responsive while capably representing TikTok to customers
- Contribute in building knowledgebase.
- Proactively audit advertising accounts and provide recommendations.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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