Customer service Assistant

Job Descriptions for Customer Service Activities : • Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities. • Adheres to all corporate policies, guidelines, statutory requirements and recommends to senior management adoption or changes to policies and guidelines to reflect circumstances within the customer service area. • Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems (SAP) and customer purchase orders. • Initiates required action for response to customer service requests for order changes, including the maintenance of order or customer information files and communicates changes to the appropriate personnel or departments. • Ensures and provides quality service to both internal and external customers. • Receives inquiries forms / contacts the organization’s branch/regional offices to resolve a variety of order-related issues. • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. • As a part of day to day activities, need to address customers warmly and ascertain problem or request it could be via phone, email or social media. • Advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. • Receive PO from the Sales department and checking about the same. • Assist with placements of orders, refunds, exchanges, warranties or terms of sale. • Processing and verifying the accuracy of orders from customers utilizing the organizations internal CRM / mainframe systems and customer purchase orders. • Advising the sales department, managing director about the client feedback or comments relating to product content, pricing or any issue related to our services. • Starts Processing PO after the getting an approval from managing director and co -ordinate with the relevant department for the next process. • After the conformation, Checking the PO, Vendor name, Price items, Payment terms and currency we deal with. • Need to make a proper job order and it should be and has to be as per the PO and all job orders has to be signed in by Managing director. • Thoroughly and effectively gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.