Hostess

Job Description

A Hostess, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus, and accepting phone calls.

Hostess duties and responsibilities

• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties

Requirements

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to Guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)

Must be able to read menus Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc. Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests Must be able to walk and stand during entire shift Must be able to reach, bend, stoop and wipe Must be able to articulate clear greetings and farewells to Guests Must be able to understand requests for assistance Must be able to carry trays or supplies (10-30 lbs.)