service Engineer

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance

• Accountable for resolving customer service quality complaints and invoicing complaints related to maintenance operations

• Responsible for the delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

• Accountable for the control of the field operations costs, callouts, and service repairs sales.

• Accountable for managing the third-party inspections visits and follow-up actions

• Validates the service contract technical terms with sales

• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits

• Responsible for investigating accidents and following company policy on evidence custody and internal reporting

• Accountable for the performance of assigned technicians and being accountable for their motivation and competence development.