Front Desk Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Be a part of the Fairmont Flagship Hotel in the Middle East
- Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
- Take advantage of opportunities to be recognized for your professional contributions
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Demonstrate Accor and Fairmont’s brand service plus standards in all interactions
- Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards
- Remain observant and respond to each Guest who approaches the Reception Desk
- Is an ambassador of Fairmont Dubai by providing an excellent first impression
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
- Greet all Guests courteously, using the Guest’s name whenever possible
- Follow Hotel’s telephone etiquette standards
- Follow Occupational Health & Safety regulations
- Ensure adherence to Accor’s Code of Ethics
- Drive Rate & RevPAR through up-selling room brand
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
- Fluency in English; additional languages are a plus
- Must have the ability to handle cash effectively and accurately