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Front Desk Agent
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Front Desk Agent
drjobs Front Desk Agent العربية

Front Desk Agent

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1 Vacancy
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Jobs by Experience

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1 - 1 years

Job Location

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Fujairah - UAE

Monthly Salary

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AED 1000 - 1000

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Front Desk Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Be a part of the Fairmont Flagship Hotel in the Middle East
  • Experience the hustle of a dynamic, fast paced hotel located in the heart of the City's commercial district
  • Take advantage of opportunities to be recognized for your professional contributions
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Demonstrate Accor and Fairmont’s brand service plus standards in all interactions
  • Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards
  • Remain observant and respond to each Guest who approaches the Reception Desk
  • Is an ambassador of Fairmont Dubai by providing an excellent first impression
  • Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
  • Greet all Guests courteously, using the Guest’s name whenever possible
  • Follow Hotel’s telephone etiquette standards
  • Follow Occupational Health & Safety regulations
  • Ensure adherence to Accor’s Code of Ethics
  • Drive Rate & RevPAR through up-selling room brand
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
  • Fluency in English; additional languages are a plus
  • Must have the ability to handle cash effectively and accurately

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Chefs / F&B / Housekeeping / Front Desk

Key Skills

About Company

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