Front Desk Agent
Posted on :
30-05-2021
Employer Active
1 Vacancy
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Job Description
- Front Desk Agent br As a Front Desk Agent you will welcome guests in a warm and friendly manner and assists guests in a branded proactive and efficient manner with appropriate follow-up as necessary br What is in it for you br Employee benefit card offering discounted rates in Accor worldwide br Learning programs through our Academies and the opportunity to earn qualifications while you work br Opportunity to develop your talent and grow within your property and across the world br Ability to make a difference in the local community through our Corporate Social Responsibility activities like Planet 21 br What you will be doing br Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests br Register and process check in for all arrivals br Update and check guest information into the computer after a complete check in br Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure br
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed br Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time br Resolve guests complaints requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors br Your experience and skills include br Work experience as a Hotel Front Desk Agent or similar role br Experience with hotel reception software br Understanding of how travel planning websites operate like Booking and TripAdvisor br Customer service attitude br Excellent communication skills br Degree in hotel management is a plus br Your team and working environment br Dynamic working environment br
- Defined development career path br Friendly and supportive team br Our commitment to Diversity amp Inclusion br We are an inclusive company and our ambition is to attract recruit and promote diverse talent br Why work for Accor br We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities br By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com br Do what you love care for the world dare to challenge the status quo BELIMITLESS br
Employment Type
Full Time
Company Industry
Department / Functional Area
Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research
Key Skills
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