Senior IT Application Support Engineer
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilities :
- Provide level 2 support of our trading and nontrading systems.
- Provide out of office hours support where applicable and work in a shift Rota.
- Act as a liaison between users/traders external customer support and other technology groups (Product Development Development and Engineering)
- Work with various technology teams to lead problem resolution.
- Document outages along with taking active role in Incident Management.
- Monitor measure analyze and report parameters constituting the technology of Exinity production trading and nontrading environments.
- Add to the monitoring infrastructure to allow more proactive detection of problems and issues.
- Monitor our trading systems nontrading applications as well as the underlying infrastructure (i.e. OS Server and Network)
- Identify risks and provide guidance around timing of changes and releases.
- Develop and maintain technical support documentation
- Investigation of user queries via log file and process interaction e.g. order issues flow breaks booking issues and Pricing.
- Escalate urgent problems requiring more indepth knowledge to appropriate internal or external resources.
- Working Closely with Dev Ops QA Dev Infrastructure and business teams for software and scripts roll outs in using best practices from IT Service Management/ITIL
- Perform post release testing after application upgrades and/or releases.
- Interaction with Offshore teams and be able to communicate issues effectively and with clarity.
- Problem solving and diagnosis of incidents reported by L1 Team and determination of priority and scope of the issue and appropriate escalation Knowledge and Experience
- Create/enhance tools to make operational workflows more automated and less error prone.
- Identify risks and provide guidance around timing of changes and releases
Qualifications :
Essential:
- Ideally Graduate Level (Not a must though)
- Must have a minimum of 5 years experience in an application support role L2.
- Proficiency in either PowerShell/Python or have used them previously to automate tasks.
- Good knowledge of SQL and Databases.
- Must be a Team Player and ability to work under pressure.
- Excellent troubleshooting/problem solving skills across a wide variety of technologies and disciplines.
- Previous experience in supporting multitiered applications.
- Must have Exposure to Distributed systems.
- Fluent English (written and spoken).
- Passion for technology willingness to learn and selfimprove.
- Ability to prioritize and work independently and places high value on improving process and procedures.
- Exposure to programming languages will be a plus such as C# or GO.
- Experience within the financial sector ideally in a Trading Environment.
- Be part of On Call support Rota including weekends.
- Good understanding of infrastructure processes and concepts such as TCP/IP stack diagnosing connectivity issues and load balancing.
- Experience working with opensource tools such as Elastic Search Grafana Time Series Databases or similar.
- Excellent analytical and problemsolving skills.
- Exceptional attention to detail.
Desirable:
- Experience in MT4/MT5 administration/support will be considered as an advantage.
- Knowledge of Linux command shell navigation.
- Experience working on a trading floor.
- Experience with FIX/Exchange protocols a plus.
- Working in an Agile Scrum
- Connectivity and order routing in an equity trading environment
- Experience and Exposure to Version Control Systems such as GitLab or GitHub
- Exposure to Jira and confluence.
- Understanding of messaging systems e.g. Messaging Queues.
- Understanding of Site Reliability Engineering and DevOps concepts and practices
Additional Information :
Benefits
- Competitive salary
- Discretionary performance related bonus
- Paid sick leave days for self and for taking care of your dependents
- Interest free loans
- Hybrid working policy
- A focus on your wellbeing including talks and access to selfdevelopment tools
- Flexi benefits / Quarterly allowance
- Global Employee Assistance Programme
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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