Director MIDDLE EAST AFRICA Customer Care and Regional Procurement Centers of Excellence
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Job Description
These highly effective professionals ensures both owners and hotel teams are satisfied with Accor GPO offer and work tirelessly to improve procurement program experience adoption and engagement while growing Procurements leverage through development deployment and leadership of Regional Procurement Centers of Excellence. They are problem solvers road block eliminators and expert influencers
Main complexity / critical issues in the job
- Develop and execute on highly effective engagement and communication strategies with the field to ensure understanding consideration and awareness of key trends and business topics
- Assess Accor solutions coverage compliance rate and develop KPIs to measure Accor GPO performance that is in line with customer expectations
- Work closely with Brands Guest experience Operations and Marketing teams to deploy solutions and gain top down support and sphere of influence
- Develop and Manage Regional Procurement Centers of Excellence in Focus cities / countries in line with L&L strategy
- Position may require up to 50 Travel
Few figures about the scope of action
- 6075 properties to support regionally
- 24 direct reports and 510 total (once Regional Procurement Centers of Excellence are established)
- Contributor towards 35M in Procurement Revenues
- 100M150M in Spend
Qualifications :
- 8 years of progressive experience in a procurement related field
- Hospitality retail consulting and financial services industry experience preferred
- Strong people management and mentorship capability
- Flexible Curious and Independent
- People leadership
- Strong Business Development skills
- Strong analytics and data insights skills
- High degree of resilience
Additional Information :
Our Culture #BeALLyouAreWithALLyourHeart
At Accor we are committed to diversity. Each individual each personality and each experience has its place to grow and make us grow collectively. Everything we do we do with heart. We are creators of emotions professionals of the human experience open to others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities the different backgrounds the different stories that make up our company.
- We care for the world around us: our teams our customers our establishments our environment are at the heart of our concerns. Our mission is human essential: to bring cultures together to open windows on the world to provide unforgettable experiences day after day.
- All our heartists are talents in the making they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
- Together we imagine your future. Our group is large with many opportunities and the experiences are infinite.
- We dare to question the status quo. We challenge ourselves to always do better. We take risks we dream the impossible and make it possible.
- Hospitality is teamwork and we are stronger together. We believe in caring we respect our differences and value all voices. We work as a team saying what we do and doing what we say.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
