FB Attendant

Roles and responsibilities

1. Customer Service Skills

• Communication: The ability to communicate clearly and effectively with customers, colleagues, and management.
• Active Listening: Paying attention to customers’ needs, preferences, and feedback to provide exceptional service.
• Problem-Solving: Addressing customer complaints or issues quickly and professionally to ensure satisfaction.

2. Knowledge of Food and Beverages

• Menu Knowledge: Understanding the menu thoroughly, including ingredients, preparation methods, and the ability to answer questions about food and drinks.
• Food Safety and Hygiene: Knowledge of safe food handling, preparation, and storage practices to ensure customer safety and satisfaction.

3. Physical Stamina and Dexterity

• Multitasking: Ability to handle multiple tables or tasks simultaneously in a fast-paced environment.
• Physical Endurance: F&B attendants are often on their feet for long periods and may need to lift heavy trays or equipment.
• Coordination: Carrying multiple plates or drinks and serving them without spillage or error.

4. Attention to Detail

• Accuracy: Ensuring orders are taken and served correctly, and customers receive the right items.
• Cleanliness: Keeping the dining area neat and clean, including tables, floors, and utensils.

5. Teamwork

• Collaboration: Working well with colleagues in the kitchen, bar, and other areas to provide seamless service.
• Flexibility: Adapting to different roles and supporting others when needed.

6. Sales Skills

• Upselling: Recommending additional items such as desserts, drinks, or specials to increase the check size.
• Promoting Specials: Being knowledgeable about the restaurant’s promotions or specials and sharing that information with customers.

7. Time Management

• Efficiency: Managing time effectively to ensure all customers are served promptly without compromising quality.
• Prioritization: Recognizing which tasks are urgent and which can wait to ensure smooth service.

8. Positive Attitude and Professionalism

• Friendly Demeanor: Always maintaining a positive, approachable attitude even in busy or stressful situations.
• Professional Appearance: Presenting oneself neatly, following uniform guidelines, and maintaining hygiene standards.

9. Cash Handling and POS System Operation

• Cash Management: Handling payments, making change, and processing credit/debit card transactions accurately.
• POS Systems: Familiarity with point-of-sale (POS) systems to enter orders and process payments quickly.

Desired candidate profile

• A Food & Beverage (F&B) Attendant is responsible for serving food and drinks to customers, ensuring a pleasant dining experience. The skills required for this role are varied, as it involves a combination of technical, customer service, and interpersonal abilities. Here are some of the key skills that an F&B Attendant should possess:

• Welcomes guests and provides a high standard of restaurant service.
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour.
• Helps increase the restaurant's revenue through his/her sales efforts.
• Promotes the F&B offer.
• Offers an attentive service to guests, adapting to any constraints.
  

Qualifications

Your experience and skills include:

• Candidate must have previous F&B Experience
• Warm and caring personality
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming