Bellman

Roles and responsibilities

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
• Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
• Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
• Assist Valet Parkers in issuing valet ticket to guests.
• Direct flow of traffic at hotel driveways ensuring maximum safety.
• Coordinate with security for the strict implementation of safety procedures.
• Handle guests’ luggage promptly and professionally, using safe handling techniques.
• Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
• Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
• Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies
• Report “Lost & Found” items.
• Perform other duties as assigned and requested
  

Qualifications

• Passion for Guest Service
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Excellent presentation and communication skills
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all time

Desired candidate profile

• Greeting and Assisting Guests

  • Welcome guests as they arrive at the hotel, offering a friendly greeting and assisting with luggage.
  • Escort guests to their rooms and explain key features of the room, such as how to operate the lights, air conditioning, and TV.

• Luggage Assistance

  • Help guests with their luggage, including carrying and delivering bags to and from their rooms.
  • Load and unload luggage from vehicles, including taxis, shuttles, and personal cars, ensuring the process is efficient and respectful.

• Room Orientation

  • Upon check-in, escort guests to their rooms, ensuring the room is clean and ready for their stay.
  • Provide information about the hotel’s amenities, services, and hours of operation, including dining options, pool hours, or fitness centers.
  • Offer assistance in settling guests into their room, helping them with any special requests.

• Transportation Coordination

  • Assist guests with transportation needs, such as arranging taxi services, private car bookings, or shuttle services.
  • Help with directions to local attractions, providing maps or arranging transportation to nearby sites.

• Delivering Items to Rooms

  • Deliver requested items to guest rooms, such as towels, extra pillows, or room service orders.
  • Carry out special requests such as flowers, gifts, or room upgrades, ensuring a personalized guest experience.

• Handling Guest Requests

  • Be available to respond to guest requests, such as arranging wake-up calls, making dinner reservations, or booking tours and excursions.
  • Act as an intermediary between guests and hotel staff to ensure guest needs are met promptly.

• Maintaining the Lobby Area

  • Keep the hotel’s lobby and entrance area clean, organized, and inviting for guests.
  • Ensure that luggage carts are available and clean for guest use.

• Providing Local Information and Recommendations

  • Share information about local attractions, dining options, shopping, and entertainment.
  • Recommend activities or places of interest to guests, acting as a local expert to enhance their visit.