Spa Attendant

Roles and responsibilities

A Spa Attendant plays a vital role in ensuring the smooth and enjoyable experience of guests at a spa facility. They are responsible for providing excellent customer service, maintaining a clean and welcoming environment, and assisting with various tasks that enhance the spa experience. Below are the primary responsibilities and key skills for a Spa Attendant:

Key Responsibilities:

1. Customer Service

   • Greeting guests as they arrive, ensuring they feel welcomed and comfortable.
   • Explaining spa facilities, services, and amenities to guests.
   • Assisting guests with special requests or questions, ensuring a high level of customer satisfaction.

2. Maintaining Cleanliness and Organization

   • Ensuring that the spa areas (locker rooms, saunas, steam rooms, treatment areas, and relaxation lounges) are clean, organized, and properly stocked.
   • Sanitizing spa equipment, furniture, and surfaces frequently to meet health and safety standards.
   • Tidying up towels, robes, and slippers, ensuring they are clean and available for guests.

3. Monitoring and Restocking Supplies

   • Keeping track of spa amenities like toiletries, towels, robes, water, and refreshments.
   • Restocking and replenishing items as necessary to ensure everything is available for guests.

4. Assisting with Spa Treatments

   • Helping prepare treatment rooms before and after services (e.g., setting up the room with towels, oils, or supplies).
   • Assisting guests in choosing appropriate services or packages based on their needs.
   • Ensuring guests are comfortable and at ease before, during, and after treatments.

5. Maintaining Relaxation Areas

   • Ensuring the relaxation lounge, saunas, and hot tubs are inviting, clean, and operational.
   • Monitoring guest behavior in communal spaces to ensure a peaceful, relaxing environment.

6. Checking-In and Scheduling Appointments

   • Greeting guests at check-in and providing them with necessary information about their appointments or packages.
   • Assisting in booking or rescheduling appointments, coordinating with therapists or other spa staff.

7. Safety and Health Protocols

   • Following safety and hygiene protocols to ensure a safe environment for guests.
   • Reporting any accidents, hazards, or maintenance issues to management immediately.
   • Monitoring and ensuring all equipment is functioning properly and safely.

8. Assisting with Payment and Sales

   • Helping guests with the payment process after their visit, including explaining services, treatments, and pricing.

Desired candidate profile

• Consistently offer professional, friendly and engaging service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Maintain linen inventory to and from laundry on a scheduled basis
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc
• Prepare rooms for treatments according to specified guidelines
• Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies
• Maintain locker rooms in a tidy manner and ensure all amenities are stocked
• Follow departmental policies and procedures
  

Qualifications

• Previous Spa or Hospitality experience preferred
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Spa or Hospitality experience preferred