Operations Intern

Roles and responsibilities

An Operations Intern typically develops a range of skills related to the day-to-day functions and processes of a business. Here are some key skills you might focus on as an Operations Intern:

1. Project Management

• Ability to support and manage small to medium-scale projects.
• Organizational skills to keep track of tasks, deadlines, and deliverables.
• Basic familiarity with project management tools like Trello, Asana, or Monday.com.

2. Data Analysis

• Analyzing operational data to identify trends, inefficiencies, or areas of improvement.
• Basic proficiency in Excel, Google Sheets, or other data analysis tools.
• Ability to create reports, presentations, and charts based on collected data.

3. Problem Solving

• Identifying bottlenecks or operational issues and proposing solutions.
• Troubleshooting issues in processes and workflows.

4. Communication Skills

• Effective communication with different teams (marketing, finance, HR, etc.).
• Drafting emails, internal memos, or communication to stakeholders.
• Working with cross-functional teams to execute initiatives.

5. Time Management

• Balancing multiple tasks, managing deadlines, and prioritizing work effectively.
• Ability to stay organized and focused under pressure.

6. Understanding of Operations Systems and Processes

• Gaining insight into the operational workflows of the organization.
• Familiarity with supply chain management, inventory control, or order fulfillment processes (depending on the industry).

7. Adaptability

• Willingness to adapt to changes in workflow, priorities, or new technologies.
• Learning new tools and systems quickly.

8. Customer Service and Client Interaction

• Experience in handling customer inquiries, if applicable.
• Basic understanding of customer-centric operations and improving customer satisfaction.

9. Financial Acumen

• Basic understanding of budgeting, cost analysis, and managing operational expenses.
• Tracking operational costs and supporting financial reporting.

Desired candidate profile

• Direct opportunity to be mentored and reporting to senior Fairmont Global Leadership Team.
• Based in the center of Hospitality Worldwide (Dubai) for Fairmont Global – experience all hotel brands, dining concepts and industry innovations.
• Able to maximize abilities and educational background and further expand your knowledge
  

What You Will Be Doing

• Supporting the SVP Operations with the monitoring of the operational hotels – perform admin assistance for the SVP’s
• Updating WeMAX
• Assisting with Owner Correspondence preparation / monitoring
• Assisting with Travel Plans for the SVPO
• Monitor the Hotel Openings Tool – Taskworld – follow up on Hotel Opening Support Calls – record milestone tracking in the tool
• Produce reports / presentations / sheets / schedules required for Hotel Openings and Operations
• Monitor the NSUP and Other corporate program roll out for the Hotels in the territories (in liaison with the Head of ESG for Fairmont Global)
• Sustainability compliance audits for on-property hotels.