Housekeeping Attendant

Roles and responsibilities

• Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc. as per brand standards.
• To use the cleaning in progress sign and keep the doors closed at all times, when making up rooms.
• To call room service for removal of trays/trolleys.
• Maintain proper usage of cleaning supplies and equipment.
• Take accurate room status reports at the end of the shift.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time when it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor
• Offer assistance to guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Submit instantly and turn over to security any lost and found items.
• Take responsibility for reporting any rooms, which do not require service, DND, not slept in on assigned floor.
• To report to Floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• To report any suspicious person to Housekeeping office or security.
• Inform anything, which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• To report any equipment malfunctioning.
• Read, Understand and follow all department policies
• Other duties as assigned.
  

Qualifications

• High School diploma, vocational training and/or 1 year work experience.
• Fluent in English (written & verbal) essential.
• Previous experience in luxury hotel environment desirable but not essential
• Friendly and pleasant disposition with people interaction skills.
• High level of personal cleanliness and grooming.
  

Additional Information

Visa Requirements

Please note that you must be eligible to live and work in Dubai.

Desired candidate profile

• Cleaning Guest Rooms:

  • Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and wiping down surfaces.
  • Change bed linens and towels, ensuring they are fresh and replaced with clean ones.
  • Restock amenities such as toiletries, paper products, and refreshments (e.g., coffee, water bottles).

• Ensuring Cleanliness in Public Areas:

  • Clean and maintain public areas like hallways, lobbies, elevators, bathrooms, and other shared spaces.
  • Monitor the cleanliness of hotel corridors, stairwells, and entrance areas, reporting any issues to supervisors.

• Responding to Guest Requests:

  • Address guest requests for additional items, such as extra towels, pillows, or toiletries.
  • Handle specific cleaning requests, such as spot cleaning or responding to issues like spills or accidents in rooms.

• Maintaining Cleanliness of Restrooms:

  • Ensure that restrooms are clean, fully stocked with necessary supplies, and free of debris.
  • Clean mirrors, sinks, showers, and toilets in guest rooms and public restrooms.

• Reporting Maintenance Issues:

  • Report any maintenance or repair needs (e.g., broken fixtures, lights, or plumbing issues) to the maintenance department.
  • Ensure that all equipment and fixtures are in working order and properly maintained.

• Restocking Supplies:

  • Maintain inventory of cleaning supplies and equipment, ensuring that all necessary items are available for cleaning tasks.
  • Refill cleaning carts with linens, toiletries, cleaning products, and other supplies before starting the shift.

• Ensuring Health and Safety Compliance:

  • Follow health and safety standards and protocols for cleaning chemicals and cleaning practices to ensure a safe working environment.
  • Adhere to the establishment's safety guidelines, including proper lifting techniques and handling of cleaning equipment.

• Preparing Rooms for Check-In:

  • Ensure that rooms are thoroughly cleaned and properly set up for incoming guests, including placing welcome amenities or additional guest requests.
  • Ensure that rooms are ready for inspection by supervisors or managers before guest arrival.

• Handling Lost and Found:

  • Keep track of any lost and found items in guest rooms or public areas, following the hotel's lost and found procedures.