Robotic Process Automation

Roles and responsibilities

We’re seeking a business analyst to support our Core team in building complex automation and reducing manual operations. The ideal candidate should have a background in process and application system design and be able to absorb new information quickly. In this dynamic role, you will dive deep into systems and work directly with our other product and engineering teams to ensure our business processes can be enhanced with high-quality service to fulfil the needs of our internal and external customers.

Responsibilities:

• Drive automation initiatives by identifying opportunities for automating manual processes using backend technologies.
• Implement and manage process automation tools and solutions (e.g., workflow automation, RPA, etc.) with exposure/knowledge of Automation Anywhere A360.
• Build business cases for the initiatives which need to be automated; implement and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of backend systems.
• Collaborate with product teams, engineers, and stakeholders to ensure a solid, well-rounded understanding of products and developing needs.
• Be the high-availability resource for answering questions engineers pose about stories in the backlog daily.
• Author of user stories and acceptance criteria.
• Attend standups, grooming meetings, estimation meetings, retrospectives and other key meetings for the scrum team.
• Manage scope and drive trade-off decisions in conjunction with external stakeholders.
• Identify blockers impacting timeline, scope, cost or other project variables and escalate to the appropriate stakeholders.
• Generate presentations for leadership meetings.

Profile Requirements:

• Min 2 years of experience in Business Analysis.
• Bachelor’s degree and above.
• Exposure to the Travel technology industry.
• Experienced in leading cross-functional teams.
• Proficient in data analytics using Excel and Tableau.
• Proficient in generating presentations.
• Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business.
• Experience with supporting tools like Jira, Slack, and Kibana.
• Experience with modern technology stacks, including cloud, Google Analytics, microservices, APIs, etc.

Desired candidate profile

1. Software Robots: RPA bots are designed to mimic human actions. They interact with digital systems and applications just as humans would, such as logging into applications, copying and pasting data, filling out forms, etc.

2. Non-Intrusive: RPA tools are non-invasive, meaning they interact with existing software interfaces (e.g., GUIs) without requiring changes to the underlying systems. This makes RPA relatively easy to implement in existing workflows.

3. Rule-Based: RPA is best suited for tasks that follow a set of predefined rules and processes, such as moving data between systems, making calculations, or processing transactions.

4. Automation of Repetitive Tasks: RPA is ideal for tasks that are highly repetitive, time-consuming, and prone to human error. This includes tasks like data entry, report generation, and managing file systems.

Benefits of Robotic Process Automation:

1. Increased Efficiency: RPA can work 24/7 without the need for breaks, increasing the speed and efficiency of business processes. Tasks that would normally take humans hours can be completed in minutes.

2. Cost Savings: By automating repetitive tasks, businesses can reduce the need for manual labor, lowering operational costs in the long run.

3. Reduced Human Error: Bots follow rules precisely, leading to fewer mistakes compared to manual processes, especially when tasks are complex or monotonous.

4. Scalability: RPA solutions can be scaled up or down based on business needs. Additional bots can be deployed when necessary to handle spikes in workload or seasonality.

5. Enhanced Compliance: RPA bots can ensure that tasks are performed in compliance with regulations and guidelines, as they follow predefined processes without deviations.

6. Improved Employee Satisfaction: By automating mundane and repetitive tasks, employees can focus on higher-value tasks that require creativity, problem-solving, and decision-making.