Assistant Store Manager

Roles and responsibilities

To Assist the line manager in the effective running of the store by taking responsibility for overseeing the staff to ensure the all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example

What you will do:

• Provide high levels of customer service
• Store Operations – Assist the store manager with day to day operations
• Ability to handle the store, in the absence of the line manager, take responsibility for opening and closing the store and following procedures for such. Ability to manage big team. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item. Knowledge of commerciality and understanding all KPIs
• POS Operation – to be able to train new employees of the Point of Sale
• Excellent Product Knowledge
• To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
• Receiving deliveries
• Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies
• In store Administration procedures relating to cash handling
• Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities
• To actively participate in other events to drive sales and improve the operations of the business (inc : Store Stock take, new store openings, promotional activities etc)
  

Required Skills to be successful:

• Strong understanding of Hardware and electronics.
• Planning and coordination
• Strong communication
• Able to communicate clearly and compassionately with the team and other areas of the business.
• Project Management Skills
  

What equips you for the role:

• Bachelor’s degree with 3 + years either in a retail environment or previous supervisory role in a service industry
• Must have the ability to create an environment where Al Futtaim behaviours are exhibited at all levels.
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

Desired candidate profile

1. Leadership and Team Management:

• Staff Supervision: The ability to lead, motivate, and manage a team of sales associates and other staff members. Ensuring they meet performance goals, provide excellent customer service, and work efficiently.
• Training and Development: Supporting the training and development of staff, offering guidance, and helping them improve their skills.
• Conflict Resolution: Effectively managing any disputes or issues within the team, resolving conflicts in a fair and professional manner.
• Scheduling and Shift Management: Overseeing staff schedules, ensuring adequate coverage for peak hours, and managing time-off requests.

2. Customer Service Excellence:

• Customer Engagement: Ensuring a high standard of customer service by addressing customer needs, resolving complaints, and going the extra mile to enhance their shopping experience.
• Problem Solving: Handling customer complaints and service issues quickly and efficiently while maintaining customer satisfaction.
• Sales Motivation: Encouraging staff to engage customers, upsell products, and meet sales targets.

3. Sales and Performance Management:

• Sales Targets: Assisting the Store Manager in setting and achieving sales targets for the store and individual employees. Analyzing sales data and ensuring goals are met.
• Stock and Inventory Management: Assisting with stock replenishment, inventory control, and product ordering to ensure that the store has the right products available at the right time.
• Visual Merchandising: Ensuring that the store layout and displays are visually appealing and aligned with promotional strategies to attract customers and boost sales.

4. Operational Efficiency:

• Daily Store Operations: Overseeing day-to-day operations of the store, including opening and closing the store, cash handling, and ensuring health and safety standards are met.
• Process Optimization: Identifying inefficiencies in store operations and suggesting improvements to streamline processes and enhance productivity.
• Maintaining Standards: Ensuring the store is clean, organized, and properly stocked, with clear signage and displays to create an optimal shopping environment.

5. Financial Management:

• Cash Handling: Ensuring proper cash management, including processing payments, ensuring the cash register is balanced, and performing cash reconciliation.
• Budget Management: Assisting with the management of store budgets, keeping track of expenses, and ensuring the store operates within its financial parameters.
• Reporting: Preparing reports for the Store Manager on daily sales, stock levels, and staff performance.

6. Communication Skills:

• Clear Communication: Being able to communicate store goals, expectations, and tasks to staff members in a clear and motivating way.
• Conflict Management: Addressing any conflicts with customers or staff in a constructive and professional manner.
• Feedback: Providing regular feedback to team members on their performance, both positive and areas for improvement.