Retail Sales Assistant

Roles and responsibilities

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
  

Excellent Customer Service

• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code .
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting .
• Provides customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.
  

Quality

• Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale .
  

Administrative

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.
  

Required Skills

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.
  

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum Experience:

Minimum 2 Years Of Retail Sales Experience.

Job-Specific/Technical Skills required to complete the tasks:

• Good verbal communication skills
• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

Desired candidate profile

• Customer Service:

  • Greet customers warmly and offer assistance with their shopping needs.
  • Answer product-related questions, help customers locate items, and make product recommendations based on their preferences.
  • Handle customer inquiries, concerns, and complaints in a professional and helpful manner.

• Sales Support:

  • Assist with sales transactions by processing purchases at the cash register or point of sale (POS).
  • Suggest additional products or promotions to customers (upselling or cross-selling).
  • Meet sales targets by actively promoting products and services to customers.

• Stock Management:

  • Ensure shelves and displays are fully stocked with the right products.
  • Help with restocking inventory, receiving new shipments, and organizing products for easy access.
  • Monitor stock levels and report any low stock or out-of-stock items to the supervisor.

• Visual Merchandising:

  • Help maintain visually appealing product displays and store layouts to attract customers.
  • Follow guidelines for product placement, signage, and seasonal promotions to ensure the store is organized and visually appealing.

• Product Knowledge:

  • Stay informed about the products and services offered in the store, including their features, benefits, and uses.
  • Provide customers with detailed information about products and services, helping them make informed purchasing decisions.

• Cash Handling:

  • Operate cash registers and handle transactions accurately.
  • Process returns, exchanges, and refunds in accordance with store policies.

• Cleanliness and Store Maintenance:

  • Ensure the store is clean and tidy at all times, including shelves, aisles, fitting rooms, and common areas.
  • Assist in keeping the store organized and ensuring safety standards are met.

• Team Collaboration:

  • Work alongside other sales assistants, supervisors, and store managers to meet sales goals.
  • Participate in team meetings, training sessions, and store events.