Support Manager
Posted on :
12-02-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Support Manager
Location: RemoteIndia
Shift: Standard
Duration: 6 months contract
Roles & Responsibilities:
- Analyze System issues participate in Root Cause Analysis and actively participate in decision for issues prioritization.
- Resolve the incidents and tickets assigned to the team. Interact with users to resolve the issues.
- Monitor the various jobs in EOD and BOD and perform sanity and monitor the transaction processing cutoff times.
- Monitor the alerts and escalate and resolve alerts raised by the tools.
- Support Infrastructure patching and manage the schedule.
- Candidate should be able to perform deployment Measure impacts gather issue Information and Coordinate with vendor on Issues/ Defect Resolution.
- Support all testing phases and relevant documents (Strategy Scenarios Test Data) SIT Regressions Performance tuning and integrations.
- Should manage and Track System Performance Participate technically and functionally in process optimization.
- Should be able to understand Business requirements and translate this to vendor specific documents.
- Coordinate product training for Business & Operations users.
Required Skills:
Exp810 years relevant
- Mandatory skillsOracle banking Trade Finance OBTF Oracle Banking Payments Oracle Banking Digital OBDX.
- Technology Analyst in Banking Technology with good knowledge of Java Microservices Database and good domain knowledge of Corporate banking or similar banking platform.
- Conversant with ITIL best practices having worked on Incident Management for technology application.
Desired Skills Subject Matter expert in Trade Finance
#SupportManager #OBTF #OBDX #OracleBankingPayments #TradeSystems #TradingSystems
Employment Type
Full Time
Key Skills
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