AI Chatbot Developer

Responsibilities

• Design develop and maintain AIpowered chatbots for customer support sales and other use cases.
• Utilize NLP and machine learning techniques to enhance chatbot intelligence and improve user interactions.
• Work closely with business stakeholders to understand use cases and deliver tailored conversational solutions.
• Integrate chatbots with various channels such as websites mobile apps social media and messaging platforms (e.g. Facebook Messenger WhatsApp Slack).
• Implement and optimize dialogue management and conversational flows to ensure seamless interactions with users.
• Continuously improve chatbot performance by analyzing user interactions identifying patterns and finetuning the bots responses.
• Develop and implement machine learning models for intent recognition entity extraction and response generation.
• Monitor chatbot performance troubleshoot issues and ensure high availability and reliability.
• Collaborate with UX/UI designers to ensure chatbot interfaces are intuitive and userfriendly.
• Stay up to date with the latest advancements in AI NLP and chatbot development frameworks.
• Document development processes technical specifications and chatbot training processes.
• Train the bot on large datasets and ensure continuous learning to adapt to user behaviors.

Requirements

• Bachelors degree in Computer Science Artificial Intelligence Data Science or a related field.
• Minimum 4 years of experience in AI/ML development with a strong focus on chatbot development and NLP.
• Proven experience with chatbot development platforms like Google Dialogflow Microsoft Bot Framework Rasa or similar technologies.
• Proficiency in programming languages such as Python JavaScript or Java with a focus on AI and machine learning libraries (e.g. TensorFlow PyTorch scikitlearn).
• Strong understanding of NLP techniques like intent recognition named entity recognition and sentiment analysis.
• Experience with cloud platforms such as AWS Google Cloud or Azure especially related to AI and chatbot deployment.
• Familiarity with chatbot integration into CRM systems helpdesk platforms and other thirdparty tools.
• Knowledge of REST APIs for chatbot integration with external services.
• Excellent problemsolving and analytical skills to optimize chatbot performance and improve conversational models.
• Experience with chatbot analytics tools and understanding user metrics to drive improvement.
• Strong communication skills to collaborate with crossfunctional teams and understand user requirements.
• Ability to stay uptodate with industry trends and apply the latest AI/ML research to chatbot development.