Director of Quality

Roles and responsibilities

• Providing services and tools to enable the organisation to meet its quality commitments and continuously improve performance.
• Ensuring the appropriate management system elements are in place to support business needs.
• Ensuring assurance activities are appropriately scheduled and resources are in place to verify compliance against all applicable legislation, regulations and internal/external requirements.
• Participating in the development and delivery of the regional strategy, including the alignment of quality objectives.
• Ensuring quality objectives are aligned with the overall regional strategy as well as global quality objectives.
• Planning and assuring the management system to support and provide guidance, enabling delivery of quality excellence to our clients and the wider business.
• Advising, guiding and supporting leadership, management, operations, shared services and employee groups on quality improvements, issues and decisions.
• Managing and maintaining effective relationships with internal and external parties, which may include project leads, external certification bodies, shared services departments and operational directors.
• Ensuring sufficient and competent resources are in place to effectively carry out all regional quality assurance and management activities.
• Monitoring and measuring of regional quality performance against objectives, including identifying trends, opportunities for improvement and predicting quality related risks across the business.
• Ensuring appropriate review of the management system to determine its effectiveness and any areas of continual improvement (i.e. management reviews).
• Initiating, implementing, promoting, leading and supporting quality projects and initiatives including global projects and initiatives, as appropriate.
• Maintaining a strong and current working knowledge of applicable quality practices, procedures and regulations.
• Participating in crisis management, as required and request by the crisis response team.
• Managing the regional quality team ensuring they have all resources, training and empowerment required to undertake and complete their duties.
• Developing and leading activities used to promote and enhance quality culture, behaviours and awareness throughout the business.
• Ensuring that all quality-related communications, including lessons learned, bulletins, best practices, are planned and delivered when required.

Desired candidate profile

• Makes independent decisions related to quality resources, approach, and strategy.
• Interprets and executes plans and processes.
• Participates in wider business initiatives and programs.
• Contributes to planning and execution of change management.
• Regularly makes recommendations on matters of significance to business leadership.
• Significant influence on regional operations, strategy, and employees.
• Displays visual leadership and commitment to health, safety, environment and quality related to supporting our people/partners and the protection of the environment from our activities.
  

Deliverables & Key Performance Indicators:

• Improvement of quality culture, behaviour and ways of working.
• Ensuring there is a structured quality strategy, including support and guidance to the business to enable quality excellence in delivery.
• Successfully meeting quality objectives.
• Enhanced knowledge and competency of our people.Successful delivery of scheduled reviews, audits and training.
  

We'd love to hear from you if you have:

• BSc, BEng, diploma or equivalent.
• Minimum of 15 years experience in the field of quality in multi-disciplinary activities and management systems.
• Minimum of 5 years quality auditing experience.
• Minimum of 5 years’ experience managing a team, shared services group or program.
• ISO 9001 Quality Management System lead auditor certification and/or training.
• Thorough understanding of ISO 9001 standard.
• Chartered Member of a professional body (i.e. CQI, IRCA, ASQ).
• Experience planning, developing and delivering quality-related training.
• Experience planning, managing and delivering assurance programs.
• Experience participating in and managing continual improvement initiatives.
• Capacity to adapt to evolving quality and business requirements and to drive continual improvement.
• Excellent organizational skills and ability to effectively prioritize and delegate tasks.
• Flexibility/versatility combined with initiative, drive and ability to manage one’s own workload and priorities, including delivery to challenging deadlines.
• Effective interpersonal skills and ability to work in a team environment.
• Effective communicator and able to communicate with regional teams in the local language(s) used.
• Competent in using Microsoft Office programs, especially SharePoint, Teams, Outlook, PowerPoint, Word, and Excel.