Reservations Agent
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Job Description
Reservation Agent
As a Reservation Agent you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills attention to detail and the ability to multitask in a fastpaced and dynamic environment.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Efficiently and promptly establishing the correspondence service to guest inquiries.
- Ensure that the guests information is accurately processed on a timely manner.
- Full knowledge of the hotel facilities and activities.
- Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.
Qualifications :
- Previous experience in hotel reservations or a similar customer service role is preferred.
- Prior experience working with Opera or a related system
- Time management skills with the ability to multitask
- Fluency in English; additional languages are a plus
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
